- Shipping Information:
U.S Domestic shipping starts at 5 and goes up from there. Worldwide shipping is calculated at checkout. Free shipping for orders over 100.
Our processing times are typically 2-5 business days (exclusion of holidays). You can select your prefered USPS shipping rate at check out.
We do offer San Antonio, Texas local pickup at any cafe near us. Please dm us about local pick up on our instagram (@glimmer_ghouls_222). Payment by paypal and cash are accepted, this can only be done by claiming items through instagram.
If you would like to know anything about our instagram live sales, story sales, please see our policies on our instagram highlight stories as it explains payment, claims, and open basket options there. You can choose to pay by a shop listing as well. ALL LIVE SALE INVOICES ARE DUE WITHIN 24 HOURS !!
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- Returns/Cancellation/exchanges
If you need to cancel an order we don't mind as things do happen in life that require these kinds of things, but please let us know before your 24 hour limit exceeds. Ghosting your payment without a warning results in an automatic block and blacklist! You will not be able to purchase from us again, and we will let other shops know through blacklisting.
Returns are valid 14 days after initail package recieving. If you recieved a damaged item, please dm us on instagram or email us! We will return 50% of your payment for that item. If you do want a complete return, make sure to send your package before 14 days, we will send you a full refund within a week after we recieve your package. You will be responsible for shipping costs. If the product returns to us with any damages, expect a loss in value.
We don't allow any exchanges from a shop order, but we do let you exchange your item for another item 3 times during a live/story sale.
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- Custom orders:
Custom orders typically invlude suggesting specific materials (if you want to have more tan one material in your custom jewelry, or just one material we do not carry in our shop). You can request a specific design (that we are able to do), size, color (gold, silver, rose gold), or theme.
You can also request a suprise custom which is where we suprise you with our version of your suggestion. We do this by basing our suprise on the price you choose.
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- Customer Contact
Please do not contact us regarding anything shop related through our personal instgram accounts, just our shop account. We do have a business email ([email protected]) feel free to contact us anytime. We will try our best to answer you within 24-48 hours.
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